How to Report an Incident

Report a Complaint

There are options if you have something to report.

These options are not meant to overwhelm you, but to ensure that your complaint is dealt with quickly.  We are here to help, if you are unsure or need further clarification on what each group deals with, please get in touch with us.

 

You have options of where you can report something:

1. Canadian Safe Sport Program

Ringette Canada has adopted the Canadian Safe Sport Program (CSSP), which is in effect as of April 1, 2025.

Through the CSSP Rules, the Canadian Centre for Ethics in Sport (CCES) independently administers the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) for federally funded, national-level sport organizations by receiving and responding to reports of prohibited behaviour, and by developing and carrying out education, prevention, and policy activities.

The CSSP Rules clearly and publicly set out how that will be done, including defined timelines at each stage of the reporting process. The CSSP also offers support services to connect participants with help along the way.

For more information about the CSSP and the UCCMS, click here.

How to report

As of April 1, the CCES will accept reports through an online report form and by phone – both methods allow you to remain anonymous if you wish. If you choose to share your name when you make a report, the CCES will not share it with your sport organization unless it is necessary to keep you or someone else safe, and will make every effort to get your consent beforehand.

Report online: https://cces.ca/report-safe-sport 
Report by phone: 1-833-858-CSSP (2777)

Get help and information
You can contact the CSSP team with questions or for support here: https://cces.ca/contactCSSP. 

1. Independent 3^rd party

Ringette Canada provides access to an independent third party for all members. You can contact this third party to report or discuss incidents of abuse or harassment of any kind.

You can reach them directly through the email address: safesport_wwdrs@primus.ca. This is a confidential email address which will only be accessed by the third party.

Should any complaint or concern come to the attention of the Executive Director or any Ringette Canada representative, it will be forwarded to the independent third party.

The independent third party is:

1. Qualified to analyze complaints and determine whether they are admissible to Certified Human Resources Professionals (CHRP) and practising lawyers.
2. Knowledgeable of all applicable Ringette Canada policies.
3. Independent from Ringette Canada (Professionally and Personally).
4. Able to address complaints professionally in both official languages.

For more information see our Investigations Policy and Discipline and Complaints Policy.